Bags
- Unused, no wear or marks
- All dust bags, straps, and tags included
- Protective films intact (if applied)
Refund & Returns Policy
Shop confidently with free 30‑day returns in the US. Easy exchanges, fast refunds, and support that keeps your style moving.
- Free US returns within 30 days
- Exchanges ship free
- Refunds to original payment method
Overview
We want you to love your accessories. If you are not fully satisfied, you can return eligible items for a refund or exchange within 30 days of delivery. Items must be in original condition with all tags, accessories, and packaging included.
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30‑day window
Returns and exchanges accepted within 30 days of delivery for most items.
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Free US returns
Prepaid label provided for returns shipped from the contiguous United States.
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Fast processing
Refunds typically issued 3–7 business days after your return is received and inspected.
Note: Shipping fees (if any) are non‑refundable. International return shipping is the customer’s responsibility.
Return eligibility by category
Belts
- Unworn, no creasing or added holes
- Buckle protection intact, original packaging included
Scarves
- Unworn, unwashed, and free of fragrance or lint
- All labels and packaging intact
Sunglasses
- Unused frames and lenses without scratches
- Case, cleaning cloth, and authenticity materials included
- Security or manufacturer stickers/films intact
Shoes
- Unworn (try on over a clean, soft surface)
- Original box and dust bags included
- All tags intact; no outsole wear
How to return
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Request your return
Submit your order details below or email us at [email protected]. You’ll receive a prepaid label if you’re in the contiguous US.
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Prepare your package
Place items in original packaging with all accessories, booklets, and tags. Use an outer shipping box to protect branded boxes or cases.
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Ship within 7 days
Affix the return label and drop off at the specified carrier. Keep the receipt with tracking number.
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Inspection & refund
Once received, we’ll inspect your item(s). Approved returns are refunded to your original payment method.
If your item arrived damaged or incorrect, contact us within 7 days of delivery for prioritized assistance.
Exchanges
We’re happy to exchange eligible items within 30 days. Exchange shipping is complimentary for US customers.
- Same item, different size or color where available
- Or exchange for a different item and pay/refund any price difference
To start an exchange, use the form below and select “Exchange.” We’ll reserve your replacement once your return is in transit.
Refunds
- Method: Original form of payment (or store credit upon request)
- Timeline: 3–7 business days after inspection; your bank may take additional time to post the credit
- Shipping fees (if any) are non‑refundable
- Partial refunds may apply if items are missing parts, show signs of wear, or packaging is damaged
Non‑returnable items
- Personalized or monogrammed items
- Final sale or marked “Non‑returnable” at checkout
- Used, worn, altered, or damaged items not due to transit
- Gift cards
Where consumer law applies, your statutory rights are not affected.
Start a return or exchange
Fill out this form and our team will email you next steps and a prepaid label if eligible. You may also email us directly at [email protected].
Request received. We’ll email you shortly.
Frequently asked questions
My item arrived damaged or incorrect — what should I do?
Contact us within 7 days of delivery at [email protected] with photos of the issue and your order number. We’ll prioritize a replacement or full refund.
Do you offer holiday extended returns?
Yes. Orders placed between Nov 1 and Dec 31 are returnable through Jan 31 of the following year, subject to standard eligibility.
Can I return in‑store?
At this time, returns are processed by mail only. For assistance, email us or submit the form above.
Are international returns accepted?
Yes. International customers are responsible for return shipping and any duties/taxes. Mark the shipment as “Returned Merchandise” to avoid delays.
When will I receive my refund?
After your parcel is delivered to our return center, please allow 3–7 business days for inspection and processing. Your bank or card issuer may require additional time to post the credit.
Will I be charged restocking fees?
No restocking fees apply if the return meets our condition guidelines.
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